How to proceed
- 1Sign in and open Assistant. Availability requires a signed-in account with the required Plus entitlement, which is checked on the server.
- 2Ask a specific question about a feature or next step. Always compare answers, amounts, appointments, and links with your own records and original documents.
- 3In protected NEXO mode, the message and NEXO information needed to answer stay inside NEXO functions; no external AI provider is used. Still provide only information needed for the question.
- 4A separate EU private-model flow, if displayed for your account, can receive only minimised and redacted context. The model itself cannot execute tools and does not receive credentials, full payment data, attachment URLs, or account identifiers.
- 5If an EU flow shows a change draft, read the preview and confirm the NEXO action separately. Nothing is executed without that explicit confirmation. The assistant never initiates a bank payment.
- 6You can start a conversation, open previous history, and delete one or all chat histories. Mobile provides the core chat and questions; use the web application where a displayed feature or security option is expressly documented there.
Important
Never send passwords, one-time codes, MFA/SMS codes, recovery links, or full card and bank details to the assistant. Answers do not replace legal, tax, financial, investment, or medical advice.

